- About virtual visits
- When should I use virtual visits?
- Access virtual visits
- Frequently asked questions
About virtual visits
UnitedHealthcare virtual visits, also referred to as virtual care services, let you see and talk to a doctor by phone or video from your mobile device or computer without an appointment, any time. Virtual visits are a great option for when your doctor is not available, if you get sick while traveling or if you're considering visiting a hospital emergency room for a non-emergency health condition. During a virtual visit, you will be able to talk to a doctor about your health concerns, symptoms and treatment options. Most visits take about 10-15 minutes and doctors can write a prescription*, if needed, that you can pick up at your local pharmacy.
*Prescription services may not be available in all states.
When should I use virtual visits?
There are many conditions commonly treated through a virtual visit. Doctors can diagnose and treat a wide range of non-emergency medical conditions, including:
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Virtual visits are not appropriate for emergency situations, injuries like sprains or broken bones that require bandaging, complex or chronic conditions or anything requiring an exam or a test.
Access virtual visits
Columbia Custom Network Plan
Visit webpage for additional information.
All medical insurance plans
Visit the and login using your myUHC name and password, or login via the UnitedHealthcare app. Once logged in:
- Under the "find care and costs" section, click "virtual care." Review the types of virtual care and click "get started."
- Review the in-network cost you'll pay for your care and then choose a provider from the list generated by UHC.
- You'll be redirected to the provider's website if you're using a web browser or their app if using the UnitedHealthcare app.
- Once on the provider page, register and request a virtual visit. You'll pay your portion of the service costs according to your medical plan and be placed in a virtual waiting room, or they will call you back depending on how long the wait is.
Note: You also have the option of going directly to the virtual visit provider's website or app to access care. You can download their app directly. Virtual visits are covered under your health plan benefits either way you decide to access care.
Frequently asked questions
Coverage and payment
Are virtual visits covered under my health plan? What kinds of medical services can be provided using a virtual visit?
Yes, when you use one of the provider groups in our virtual visit network, you have benefit coverage for certain non-emergency medical conditions like the flu, colds, pink eye, rashes and fevers.
How much and when will I have to pay for a